Privacy Policy

This privacy policy explains how Spray Foam Removal Bristol ("we", "us") collects and uses personal information when you use this website or submit an enquiry. We aim to handle your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

This website is operated by [operator legal name], [registered address or correspondence address]. ICO registration number: [ICO registration number, if applicable]. You can contact us about privacy at quotes@sprayfoamremovalbristol.uk.

Information we collect

When you submit a quote request we collect the details you provide: your name, phone number and/or email address, postcode, the type of issue, and any description or files you choose to share. We may also collect basic technical information such as your IP address and browser type through our hosting provider's server logs.

How we use your information

• To respond to your enquiry and understand your situation
• To pass your enquiry to a suitable spray foam removal specialist who covers your area of Bristol
• To keep a record of enquiries for administration and to handle any complaints
• To keep the website secure and working properly

Lawful basis

We process enquiry details on the basis of your consent (given when you tick the consent box) and our legitimate interest in responding to and routing enquiries. You can withdraw consent at any time by contacting us.

Sharing your information

Your enquiry may be passed to an appropriate specialist contractor so they can contact you about your request. We only share the information needed for that purpose. We may also use service providers such as website hosting and form-handling services [e.g. hosting provider, form processor], who process data on our behalf. We do not sell your personal information.

How long we keep it

We keep enquiry records for [retention period, e.g. 24 months] unless a longer period is required for legal reasons. Specialists who receive your enquiry are responsible for their own retention under their own privacy notices.

Cookies

This website does not use advertising or tracking cookies by default. If analytics are added in future, this policy will be updated and consent will be requested where required.

Your rights

You have the right to access, correct or delete your personal information, to object to or restrict processing, and to data portability where applicable. To exercise these rights, email quotes@sprayfoamremovalbristol.uk. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).

Changes

We may update this policy from time to time. The date at the top of the page shows when it was last revised.